Logitech Harmony Apps
Overview
Our team set out to revolutionize the way users interact with their home entertainment systems. This case study outlines our journey from initial research to the successful launch of a user-centric, feature-rich mobile application that seamlessly integrates with Logitech's renowned universal remote ecosystem.
Logitech, a leader in computer peripherals and smart home devices, sought to enhance its Harmony universal remote line by developing a complementary iOS app. The goal was to create a mobile interface that would extend the functionality of physical remotes while providing users with an intuitive, customizable control center for their entertainment devices.
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Research and Discovery
Our team conducted extensive user research, including surveys, interviews, and usability tests with existing Harmony remote users. We identified key pain points in managing multiple devices and recognized the growing trend of second-screen experiences. This phase revealed a strong desire for personalization, voice control integration, and the ability to control devices from anywhere in the home.
User Experience
Leveraging our research insights from how our users were using their Harmony remotes, we crafted a rich, iOS compliant, interface that complements their Harmony and prioritized ease of use and quick access to frequently used functions.
The iOS app has set a new standard in home entertainment control, seamlessly bridging the gap between physical remotes and digital interfaces.
Features
Universal Device Control Seamlessly manage your entire home entertainment system using your iPhone or iPad when paired with a Harmony hub-based remote control. Experience unparalleled convenience and control at your fingertips.
Smart Home Integration Take command of your connected smart home devices, including lights, locks, blinds, and thermostats, all from a single app. Monitor device status and make adjustments remotely, whether you're at home or away.
Automate your home with ease by setting up personalized schedules. Turn devices on or off at specific times or on particular days, tailoring your home's behavior to your lifestyle.
Simplify complex routines with our One-Touch Activities feature. Initiate multiple devices simultaneously for scenarios like "Good Morning," "Watch TV," or "Play Games" with just a single tap.
Create up to 50 favorite channels with custom icons for quick and easy access to your preferred entertainment options. Say goodbye to endless scrolling through channel lists.
Multiple users throughout the home allows for everyone to use Harmony iOS of their device.
Impact
Increase in app engagement
within the first three months of launch, with daily active users spending an average of 25 minutes in the app
Decrease in Customer Support inquiries
attributed to the app's intuitive design and built-in troubleshooting features
App Store ratings improvement
stars within six months, with users praising the app's responsiveness and customization options